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Potential. It’s a word filled with possibility; the promise of something smarter, sharper and with no opportunity left untapped. At Citizen, our mission to unleash this potential begins within our own walls. 

Our annual internal value awards, The Mods, recognize those Citizens who truly embody our core values and, in doing so, bring our mission to life. This year’s winners are a testament to what’s possible when we live by our values every day. They are the individuals who fuel curiosity, instill confidence, and inspire courage in all of us. They don’t just talk the talk; they walk the walk, setting the standard for what it means to be a modern Citizen.

This year’s winners were anonymously nominated and then shortlisted and scored by a judging committee. Four were selected to win an all-expenses paid three days at any of the 10 Citizen offices across North America and Europe.

Here they are:

1. Motunde Sotuminu, Account Executive (LDN)

Motunde, a former journalist turned PR professional, has been at Citizen for close to a year and already made a mark on her teams and clients! Known for being a “force of good,” Motunde actively takes part in the London office’s EDI initiatives and Citizen’s Professional Development & Mentorship Committee. One nominee says, “A true problem-solver, she takes ownership, inspires others, and stays ahead of industry trends. Her commitment to improvement and ability to get things done make her an invaluable team asset and a role model for excellence.”

When asked how she brings Citizen’s value of Setting the Standard to life, Motunde said, “Keep the bar high. I should everyday try and jump, and try to meet that standard. Sometimes I will fall. That doesn’t change the standard. That doesn’t change that the standard is excellence.”

Congratulations Motunde!

2. Jerry Yang, Manager, Intelligence & Insights (TOR)

Jerry, a boomerang Citizen, has been with the agency for nearly four years and is beloved in the Toronto office, completely unrelated to the fact that he leads the office’s Culture Committee. Jerry has been described by one nominee as “a flexible, genius-level contributor who always gets the answers you didn’t know you needed.”

When asked how he brings Citizen’s value of Empower Curiosity to life, he said, “I am naturally a curious person . . . Which is why I’m always so eager and so willing to jump on opportunities where I can mentor or teach other citizens how to be curious about something”

Congratulations Jerry! 

3. Ellie Deutsch, Senior Account Executive (NYC)

In her three year journey at Citizen, Ellie – and her Cavapoo, Oliver – have come to be known as a burst of positivity in the New York City office. From always being ready with whatever task is thrown her way to lending her beautiful voice at the end of year global townhall, she never shies away from a challenge. One nominee said, Ellie exemplifies what it means to champion equity. She makes sure everyone has a seat at the table, creating space for open dialogue and inclusivity.” 

Ellie shares, “My goal from 9 to 5 is to create an environment where people feel comfortable, sharing their authentic selves… I pride myself for being present for both the highs and lows, convinced that a foundation of warmth paves the way for exceptional work and stronger collaboration.”

Congratulations Ellie! 

4. Sophie Brewer, Account Director & Creator Specialist (LDN)

Sophie got her start at Citizen six years ago as an intern and has quickly risen to Account Director & Creator Specialist. In the London office, Sophie’s known to bring her ‘can do’ attitude to work everyday, with one nominee saying, “Sophie demonstrates courage and conviction in her actions; she speaks up and challenges behaviours that aren’t what is right for the client or agency and are willing to step outside their comfort zone to do what they believe is right.”

As a long-standing Citizen, Sophie is a huge proponent of creating an environment of positivity to help the team thrive. She says, “Some of our best ideas can sometimes come from the newest or most junior team members, and I always make it a point to give everybody a voice and a chance to contribute . . . empowering curiosity means every voice matters on the team.”

Congratulations Sophie! 

In today’s fast-paced, digitally-driven world, the concept of the “third place” – a social space distinct from home and work – is more relevant than ever. While coffee shops and community centers have traditionally filled this role, parks and green spaces offer a unique and often overlooked opportunity for fostering community and connection. In fact, the 2024 Citizen Connections Report found parks to be in the top 3 of third places enjoyed across generations, interests, and religions. 

Recent research highlights the myriad benefits of parks and green spaces for individuals and communities. Access to these spaces is associated with improved physical and mental health, increased social interaction, and a greater sense of belonging. For brands seeking to engage with consumers on a deeper level, these findings present a compelling case for activating these vital community hubs.

“Public parks present a unique opportunity for brands to create measurable impact across multiple groups. This should be done using a consultative and co-creative approach to maximize this impact.” – Shefaly Gunjal, Senior Manager of Sustainability and Social Impact, Citizen Relations

The Multigenerational Appeal of Parks

While different generations may use parks in different ways, the benefits are universal. For instance, seniors often find joy and a sense of connection in observing children at play and connecting with each other, while younger generations appreciate the opportunity to engage with nature and diverse community members.

Brands can leverage this multigenerational appeal by creating inclusive programming and experiences that cater to a wide range of interests. Brands can show up in these spaces that even transcend socio-economic status by being in places more affordable than a coffee shop. By sponsoring community events, fitness classes, or educational workshops in parks, brands can foster positive associations and build brand loyalty among diverse audiences.

Gen Z and the Digital Connection

While parks offer a respite from the digital world, the two are not mutually exclusive. In fact, research shows that Gen Z – the first generation to grow up with smartphones – actively uses their devices in parks for photography, navigation, and safety. This presents a unique opportunity for brands to connect with this tech-savvy demographic through digital channels. Brands can insert themselves into apps made for nature specifically or that encourage outdoor interaction with other users (think Pokemon Go). 

“When evaluating the success of activations in outdoor spaces, think like a retailer. Metrics like foot traffic, app usage, on-site QR code activity, and online conversation volume and sentiment can provide a complete view of activation effectiveness” – Cara Peckens, EVP Digital & Intelligence

By partnering with park authorities to develop mobile apps, augmented reality experiences, or interactive exhibits, brands can enhance the park experience for Gen Z while also promoting their products or services. However, it’s crucial to strike a balance between digital engagement and preserving the natural environment that draws people to parks in the first place.

The Call for Brands to Build Inclusivity

“Public green spaces can be a great equalizer – we all need them. If brands can help activate parks (through events or pop-ups) or reimagine and improve current green spaces, it can nurture loyalty and help deepen connection.” – Lindsay Page, SVP of Strategy, Citizen Relations

Parks and green spaces have the potential to be truly inclusive community hubs, but only if they are accessible to all. Brands can play a vital role in promoting inclusivity by supporting initiatives that address barriers to access for people with disabilities, low-income communities, and other marginalized groups.

This could involve sponsoring the installation of accessible playground equipment, funding transportation programs for underserved communities, or supporting park programming that caters to a diverse range of needs and interests. By championing inclusivity, brands can demonstrate their commitment to social responsibility and build trust within their communities.

The Power of Brand Investment

Investing in parks and green spaces is not just good for communities; it’s also good for business. By supporting these vital public resources, brands have the opportunity to be part of inclusive communities, support in changing the perspectives of an audience, and in some cases, enhance economic growth.

These spaces represent a powerful opportunity for brands to engage with consumers, build community, and make a positive impact on society. By embracing the potential of these “third places,” brands can create meaningful experiences that resonate with people of all ages and backgrounds, while also contributing to the health and well-being of their communities.

In an era of digital isolation, brands have an unprecedented opportunity to become the architects of human connection. Behind screens and algorithms, people are desperately seeking authentic, meaningful interactions. This isn’t just a marketing challenge—it’s a human imperative.

Consumers no longer evaluate brands solely on products, but on their ability to create genuine, transformative experiences. Today’s marketplace demands more than commerce—it craves connection.

The Connection Currency

Younger generations aren’t just buying products; they’re investing in purpose. They want brands that:

• Understand their deep need for real-world experiences
• Create spaces for genuine human interaction
• Demonstrate a commitment to meaningful community building

We’re seeing it all around us. From the boom of padel courts – the fastest growing global sport – or using AI to match with strangers for a friend date, people are constantly seeking new ways to meet new people, setting the stage for brands to step up. 

Third Places aren’t just marketing tactics — they’re a profound way for brands to serve human needs for belonging, connection, and shared experience. And it goes beyond creating an entirely new space. 

Reimagining The “Third Place”

Innovative brands are discovering that connection doesn’t require building something entirely new. It’s about reframing existing spaces and experiences with intentionality, such as: 

• A publishing company transforming a bookstore into a sanctuary of shared silence
• An airline designing relaxation lounges that become safe havens for solo travelers
• A car brand positioning its vehicle as a conversation sanctuary

Multiple brands have already picked up on this and started finding ways to encourage IRL connection. Canadian bubble tea brand, ChaTime, has re-positioned its cafes as the perfect spot for all kinds of “dates” – opening its doors to Gen Z who not only have a preference for non-alcoholic drinks but also tap into the trend of “man-dates” or “friend dates.” American fashion brand, The Row, asked guests to refrain from using their phones to take any photos or videos during Paris Fashion Week as a way to have consumers fully immerse in the experience. 

The Urgent Call to Action

Cultivating connection is a fundamental shift in how brands can serve humanity. The most successful companies will be those who recognize that their greatest product isn’t what they sell—but the connections they enable.

Marketers and agencies have a responsibility to design experiences that don’t just capture attention, but heal our collective loneliness. The future belongs to brands brave enough to prioritize human connection over mere consumption. 

The 2024 Citizen Connections Report shares tangible insights on just how to do that – read it here.